Last updated September 27, 2026

Support

One address, answered by the person who builds the product. There is no ticket queue and no chatbot in front of it.

Promo Engine is made by Engine. Everything on this page that says Engine covers Promo Engine, and the address at the end reaches the person who builds both.

Write to us

contact@engine.church. State what you were doing, what you expected, and what happened instead, with the church and the screen if you can. Three sentences are enough.

The common cases

• The confirmation email has not arrived. Check the spam folder for a message from Engine or Promo Engine, then press Send it again on the screen that is waiting for it. The address it went to is on that screen; if it is wrong, start again with the right one.
• Something says it is not switched on. That is usually a connection a church has not made yet. Church settings, then Integrations, says which.
• A screen says a table is not in the database. That means a migration has not been run or the schema cache is stale, and it names which. Tell us and we will fix it.
• Engine says the free days have ended. Whoever owns the account continues from Billing, with a card on Stripe's page, and everything writes again the moment Stripe answers. Everything can still be read in the meantime.

Getting a church going

Setup fills the product in rather than only recording facts about the church, and Getting started lists what is left. Church settings has a button that fills the church with a week of example data, so a full screen can be seen before the church has one, and the same button removes all of it.

Requesting something that is not there

Describe what you were trying to do rather than the feature you expect. Most of what has been built recently came from a church describing a Monday morning.

The other pages

What it costs is on Promo Engine's pricing page. What is held and who touches it is on the privacy page. The agreement between your church and Engine is on the terms page.